Some common question our conference attendees ask:

When will I receive my conference material?
When should I pay for the conference?
How should I pay for the conference?
Are the meals included?
Can I register onto a workshop at the conference venue?
Can I purchase additional copies of the conference materials?
How many attendees will be at my conference?
How can I get to the venue?
What about accommodation?
What should I wear?
Special Needs
Delegate Substitutions and Cancellations
Webinar Cancellation Policy

When will I receive my conference material?
Conference participants will receive comprehensive conference materials prepared by the speakers. These materials are intended to provide the participants with an excellent reference source after the conference. Materials will be available for download approx 1 week prior to the conference.

If you have not received your download link and your conference takes place in less than 1 week please email customerservice@americanconference.com stating the name of the conference you are attending.
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When should I pay for the conference?
Payment must be received prior to the conference.
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How can I pay for the conference?
Payment can be made online by credit card or invoiced to your company.
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Are the meals included?
Yes, all refreshments and conference lunches have been carefully selected to offer you the best in banqueting. Check the agenda for times.
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Can I register onto a workshop at the conference venue?
Yes, you may register onto workshops on site and our registration personnel will be happy to help you.
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Can I purchase additional copies of the conference materials?
You can purchase immediate access to the ACI online publication library and archive at any time.
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How many attendees will be at my conference?
This varies for each conference. Please do ask at our registration desk if you would like us to assist in facilitating meetings with anyone present to ensure you receive maximum benefit from the day.
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How can I get to the venue?
The hotel phone number is listed within the conference information. Once registered, you will receive a Hotel & Conference Venue Location Map. Details are also available on the Venue & Accommodation page. Please contact us if you require any further information or assistance.
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What about accommodation?
The cost of the hotel accommodation and travel is not included in the registration fee. Details of the accommodation options are also included within the conference information.
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What should I wear?
The dress code at the conference is business casual. The speakers usually come in business attire.
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Special needs
If you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation at our events more enjoyable, please do let us know when registering.
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Delegate Substitutions and cancellations
You must notify us by email at least 48 hrs in advance of the conference if you wish to send a substitute participant. If you are unable to find a substitute, please notify ACI in writing no later than 10 days prior to the conference date and a credit voucher will be issued to you for the full amount paid, redeemable against any other ACI conference.

Delegates may not "share" a pass between multiple attendees without prior authorization.

If you prefer, you may request a refund of fees paid less a 25% service charge. No credits or refunds will be given for cancellations received after 10 days prior to the conference date. American Conference Institute reserves the right to cancel any conference it deems necessary and will, in such event, make a full refund of any registration fee. No liability is assumed by ACI for changes in program date, content, speakers or venue.
American Conference Institute reserves the right to cancel any conference it deems necessary and will, in such event, make a full refund of any registration fee, but will not be responsible for airfare, hotel or other costs incurred by registrants.

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Webinar Cancellation Policy
Should you be unable to attend an ACI Webinar after your payment is received, a substitute participant may attend at no extra charge. Full refunds (less a $50 administration fee) will be given for written cancellations received by the end of business, one day before the webinar. There will be no refunds on registrations or cancellations made on the date of the webinar or after.

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