3rd National
Advanced Legal Guide to

Outsourcing in Financial Services

Negotiating Solid Alliances Structuring Relationships Ensuring Ongoing Compliance

Monday, March 08, 2004

About

Are you using the latest strategies to minimize risk in negotiating, structuring and managing successful outsourcing deals?

Outsourcing continues to be a business strategy of choice in an era of diminishing margins in the financial services industry. This year alone, outsourcing megadeals in the industry have topped $25 billion. Moreover, BPO is rapidly moving into areas that had not even been be considered by institutions just a few years ago. Chances are, if your organization is not already invested in significant outsourcing initiatives, it soon will be.

Surrendering control over important functions is not, however, without its risks. Before choosing a vendor, you need to know what questions to ask and what information you need to get to avoid making costly mistakes. With more regulatory and consumer attention on protecting privacy and information security, meeting your growing compliance responsibilities when the information is out of your control is of greater concern. Without strategies to manage an outsourcing arrangement, even well-planned deals can devolve into inefficiency and poor service. And if your current or future plans involve overseas outsourcing, foreign partnerships add a whole host of structuring, regulatory and employment-related risks.

To help you keep pace with new legal developments and to equip you with frontline information on how to structure, monitor and audit outsourcing relationships, American Conference Institute has developed this Third National Advanced Legal Guide to Outsourcing in Financial Services publication. This information-packed publication has been fully updated to address the issues which are critical now. Legal and business experts from financial leaders such as Bank One, Countrywide Home Loans, GMAC Mortgage, Household International, New Century Financial, Providian Financial Corporation and Reserve Management Corporation, as well as top service providers Fiserve, Inovant LLC and Total Systems Services provided their information on how to turn complex transactions into winning relationships. The expert faculty covered:

  • Key due diligence strategies when choosing a vendor
  • Negotiating strategies for essential contractual provisions
  • How to protect customer privacy and information security in outsourced processes
  • Minimizing compliance and performance risks in offshore outsourcing
  • How to manage and evaluate your ongoing outsourcing relationship to guarantee maximum efficiency

Contents & Contributors

About

Are you using the latest strategies to minimize risk in negotiating, structuring and managing successful outsourcing deals?

Outsourcing continues to be a business strategy of choice in an era of diminishing margins in the financial services industry. This year alone, outsourcing megadeals in the industry have topped $25 billion. Moreover, BPO is rapidly moving into areas that had not even been be considered by institutions just a few years ago. Chances are, if your organization is not already invested in significant outsourcing initiatives, it soon will be.

Surrendering control over important functions is not, however, without its risks. Before choosing a vendor, you need to know what questions to ask and what information you need to get to avoid making costly mistakes. With more regulatory and consumer attention on protecting privacy and information security, meeting your growing compliance responsibilities when the information is out of your control is of greater concern. Without strategies to manage an outsourcing arrangement, even well-planned deals can devolve into inefficiency and poor service. And if your current or future plans involve overseas outsourcing, foreign partnerships add a whole host of structuring, regulatory and employment-related risks.

To help you keep pace with new legal developments and to equip you with frontline information on how to structure, monitor and audit outsourcing relationships, American Conference Institute has developed this Third National Advanced Legal Guide to Outsourcing in Financial Services publication. This information-packed publication has been fully updated to address the issues which are critical now. Legal and business experts from financial leaders such as Bank One, Countrywide Home Loans, GMAC Mortgage, Household International, New Century Financial, Providian Financial Corporation and Reserve Management Corporation, as well as top service providers Fiserve, Inovant LLC and Total Systems Services provided their information on how to turn complex transactions into winning relationships. The expert faculty covered:

  • Key due diligence strategies when choosing a vendor
  • Negotiating strategies for essential contractual provisions
  • How to protect customer privacy and information security in outsourced processes
  • Minimizing compliance and performance risks in offshore outsourcing
  • How to manage and evaluate your ongoing outsourcing relationship to guarantee maximum efficiency

Contents & Contributors

CONDUCTING DUE DILIGENCE IN AN INCREASINGLY REGULATED ENVIRONMENT
Paul H. Schieber, Consumer Financial Services / Retail Banking Group

DUE DILIGENCE IN OUTSOURCING: PRAGMATIC REVIEW
Jack Yang, Inovant LLC

STRUCTURING RFPS TO GUARANTEE COMPREHENSIVE RESPONSES
Joan Warrington, Morrison & Foerster

STRUCTURING THE RFP TO GUARANTEE COMPREHENSIVE RESPONSES
Deborah Sullivan Davis, Chase Manhattan Mortgage Corporation

DEVELOPING A PRICING MODEL THAT WLL MAXIMIZE CONTRACT PERFORMANCE
Akiba Stern, Shaw Pittman LLP

KEY TERMS FOR OUTSOURCING CONTRACTS
Amy Bizar, Reserve Management Corporation
Chip Bright, Total System Services, Inc.
George Kimball, Arnold & Porter
Jeffrey Naimon, Buckley Kolar LLP

KEY TERMS IN OUTSOURCING EFFECTIVE ALLOCATIONS OF RISK
George Kimball, Arnold & Porter

INSURANCE AND OUTSOURCING
Donna Ferrara, Gallagher Strategic Risk Services
Edward Green, Providian Financial Corporation

PROTECTING CUSTOMER PRIVACY IN OUTSOURCING PARTNERSHIPS
Marc Loewenthal, New Century Financial Corporation

DEVELOPING AND IMPLEMENTING INFORMATION SECURITY POLICIES TO PROTECT FINANCIAL INSTITUTION DATA
Eric Sinrod, Duane Morris LLP
Henry Judy, Kirkpatrick & Lockhart LLP
Michael Silverman, Duane Morris LLP

THIRD PARTY ARRANGEMENTS
Mariana Rexroth, Office of Thrift Supervision

UPDATE ON FEDERAL REGULATION OF OUTSOURCING ARRANGEMENTS
Michael Johnson, Federal Reserve Bank of San Francisco

LIFE CYCLE OF AN OUTSOURCING RELATIONSHIP: PROVEN MANAGEMENT TOOLS AND TECHNIQUES
Nigel Howard, Mayer, Brown, Rowe & Maw LLP
Marc Loewenthal, New Century Financial Corporation
Jeffrey Perzan, Fiserv

CREATING PROFITABLE AND SUSTAINABLE OUTSOURCING VENTURES ABROAD
David M. Hudanish, Mayer, Brown, Rowe & Maw LLP

OFFSHORING INITIATIVE
Michael Klug, Deloitte & Touche LLP

OUTSOURCING IN FINANCIAL SERVICES: INDIA
Bijesh Thakker, Thakker & Thakker

DEALING WITH DISPUTES: RENEGOTIATION, RESOLUTION AND EXIT STRATEGIES
Stephen Johnson, Kirkland & Ellis LLP

DEALING WITH DISPUTES: RENEGOTIATION, RESOLUTION AND EXIT STRATEGIES
Susan Lau, Providian Financial Corporation



DOCUMENT TYPES: PRESENTATIONS AVAILABLE: 0