Continuing Education Manager

Summary:
ACI is hiring for an enthusiastic, experienced administrative professional. The Continuing Education Manager is responsible for the daily coordination and facilitation of the C5 Group companies’ global accreditation compliance and fulfillment. The Continuing Education Manager will work closely with the production, events and customer experience teams establishing and maintaining accreditation provider status in select jurisdictions and serve as the organization’s content expert on continuing education. To succeed in this position, you must be able to build relationships with State CLE boards, Provincial legal societies, and internal clients and demonstrate a proactive self-directed approach to managing client education goals.

About ACI:
American Conference Institute (ACI) is devoted to providing the business intelligence that decision makers need to respond to challenges both here in the US, and around the world. American Conference Institute operates as a think tank, monitoring trends and developments in all major industry sectors, the law, and public policy, with a view to providing information on the leading edge. Headquartered in New York City, ACI has grown to produce more than 140 events each year, attended by thousands of senior delegates from across the country.

• Liaise with State CLE boards, Provincial legal societies, and other accreditation compliance associations regarding procedures, requirements, rules, and new mandatory requirement updates.
• Maintain current provider status, including annual/bi-annual renewals, audits, reports, and registration payments. Including CLE, CPE, CPD, BICSI, etc.
• Conduct regular status update meetings with team to ensure 3–6-week deadlines are achieved.
• Work with the production team for credit breakdowns, credit categories and approve calculation breakdowns and ensure external communications meet compliance requirements.
• Organize and maintain attendance records, materials, certificates and other documents required for annual audits.
• Research new accreditations and present recommendations to production leads and management teams for consideration. Once approved, manage application process with licensing boards, writing appeals if required.
• Draft templates, document processes, create internal training guides and maintain all communications to external clients as required.
• Manage team activity, address customer concerns and complaints and escalate to management when appropriate.

• Demonstrated ability to communicate clearly and effectively both orally and in writing, including editing work for grammar and spelling.
• Minimum of 2 years of experience dealing with senior level executives.
• Ability to provide exceptional customer experience to both internal and external clients.
• Highly organized, ability to multi-task, able to keep accurate records, and able to work under pressure and tight deadline.
• Highly motivated, proactive and able to work effectively both independently and as part of a team.
• Continuing Education or another related accreditation experience is an asset;
• Excellent computer skills (including MS Word, Excel, Power Point, and Outlook) is essential.

Equal Opportunities
The C5 Group of companies consisting of The Canadian Institute (CI) and American Conference Institute (ACI) values the diversity (all the ways in which we are different) of our colleagues. As an equal opportunity employer, we promote this diversity and ensure that persons are recruited, hired, assigned, and promoted without regard to race, religion, color, national origin, sexual orientation, sex, veteran’s status, age, gender identity, disability, familial status, pregnancy, or any other trait protected by law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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Application
We offer a competitive compensation package.

If you are interested in this opportunity, please send your cover letter and resume to [email protected] (please include your salary requirements)

No Phone Calls Please. Only those candidates who meet our qualifications will be contacted. American Conference Institute is part of an international group of companies with offices in the US and Canada and is an equal opportunity employer.