Frequently Asked Questions

Payment is due upon registration. We accept most major credit cards and bank transfers. If you require cheque payment, please contact customer service for details. Advanced/Early bookings made without payment will be reassessed at the next tier rate once the rate has expired. To ensure admittance, full payment must be received prior to the event.

On-site and unpaid registrations where payment confirmation has not been received before the event must be guaranteed by a valid credit card. The credit card guarantee may be provided in advance or supplied during registration at the event. If payment is not received within thirty (30) days of the event the credit card provided will be charged.

All discounts including group and special discounts, apply to the conference fee only and do not apply to workshops or other add-ons. No two discounts or offers can be combined. All conference fees must be paid in full at the time of the order in order for any discount to be applied. *Group discounts are available only to individuals employed by the same organization and must be registered at the same time.

Group Pricing
1-3	No Discount
4-8	10% Discount
9-12	15% Discount
Over 12	Call 1-888-224-2480

*Group discounts may vary by event, please check the event page or contact our customer experience team for details.

Special Discounts
We offer special pricing for government attorneys/employees, academics, judges, law students, and attorneys/representatives from non-profit organizations. ACI also offers scholarships or discounted rates for qualified attorneys who demonstrate a financial need. For more information, please email or call customer service.

All cancellations must be submitted in writing and sent to [email protected].

For In-Person or Livestream:

Date Cancellation Received	Cancellation Fee
11+ days prior to conference start date	Full Credit Memo* OR Full refund
0-10 days prior to conference start date	No refund

 

For virtual events:

Date Cancellation Received	Cancellation Fee
60+ days prior to conference start date	Full Credit Memo* OR Full refund
Between 11-60 days prior to conference start date	Full Credit Memo* OR A refund of fees paid less the applicable cancellation fee as outlined below: $350 plus applicable taxes for a 2-day conference $200 plus applicable taxes for a 1-day conference $50 plus applicable taxes for product extensions (inclusive of workshops, networking functions, masterclasses, etc.)
0-10 days prior to conference start date	No refund

*Full Credit Memo – Fees will be held on account for 12 months from issue date. This credit is fully transferable to anyone within your organization and may be used towards any C5 Group (American Conference Institute, The Canadian Institute, C5 Communications) conference or product offering.

Transferring from In Person to Livestream
If you are no longer able to attend in person, you may transfer to livestream up to 10 days before the conference commences. No transfers are permitted within 10 days of the conference start date.

If you cancel a registration that included a complimentary or discounted product, the full cost of the complimentary or discounted product will be deducted from any eligible refund or credit memo (in addition to any cancellation fee assessed).

No credits or refunds will be given on the purchase of virtual event, on-demand products and recordings after access has been granted.

No liability is assumed by American Conference Institute for changes in program date, content, speakers or venue. American Conference Institute reserves the right to cancel any conference it deems necessary and will, in such event, make a full refund of any registration fee, but will not be responsible for airfare, hotel or other costs incurred by registrants.

Delegate Substitutions
If you wish to send a substitute participant in your place, you must notify us by email at least 5 days prior to the conference. Delegates may not “share” a pass between multiple attendees without prior authorization.

American Conference Institute (ACI) welcomes feedback from all participants and encourages the prompt resolution of grievances in a professional and timely manner.

ACI seeks to ensure equitable treatment of every person and to make every attempt to resolve grievances in a fair manner. Grievances regarding a particular conference should be directed to our customer service team and will be sent to the VP, Global Marketing for review.

All grievances are kept confidential and all persons are treated with respect and kindness as the parties involved work to resolve the grievance. If the grievance remains unresolved, it will be directed to the Chief Operating Officer to resolve.

Evelyn Papadopoulos
Vice President, Global Marketing
Two Park Avenue, 20th Floor
New York, NY 10016

Telephone: 212-352-3220
Email: [email protected]

It is recommended that you arrive 1 hour to 30 min. before the start of the conference to register and receive your badge.

Conference participants will receive comprehensive conference materials prepared by the speakers. These materials are intended to provide the participants with an excellent reference source after the conference. Materials will be available for download approximately 2 days prior to the conference.

If you have not received your download link, please email [email protected] stating the name of the conference you are attending.

After registering and paying in full, we will supply you with a letter of invitation to take to the embassy. However, we do not take responsibility for arranging your visa or if the embassy rejects your application.

Please contact our Customer Service team at 1-888-224-2480.

Our conferences are held in English, unless otherwise noted on the brochure. If you require interpretation facilities please let us know in advance, we will do our best to accommodate you.

Yes, all refreshments and conference lunches have been carefully selected to offer you the best in banqueting. Check the agenda for times.

Yes, you may register onto workshops on site and our registration personnel will be happy to help you.

This varies for each conference. Please do ask at our registration desk if you would like us to assist in facilitating meetings with anyone present to ensure you receive maximum benefit from the day.

The hotel phone number is listed within the conference information. Details are also available on the Venue & Accommodation page. Please contact us if you require any further information or assistance.

The cost of the hotel accommodation and travel is not included in the registration fee. Details of the accommodation options are also included within the conference information. Where possible, we would recommend staying at the hotel that the conference is hosted at, for convenience.

We often negotiate special rates on accommodation for delegates. Please refer to the conference brochure for details.

The dress code at the conference is business casual. The speakers usually come in business attire.

If you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation at our events more enjoyable, please do let us know when registering. We will do our best to accommodate your needs.

Conference participants will receive a comprehensive set of conference materials prepared by the speakers, as an excellent reference source after the conference. If you have paid and are unable to attend, the conference materials will be provided in electronic format by email.

Please contact our Customer Service Department or email [email protected] to request your copy if you have not received it.

CLE – Accreditation
CPE – Accreditation