Risk-Free Registration Policy
As we look forward to planning in-person events this fall, we understand that there is still uncertainty in the current environment. As a result, we are enhancing our cancellation policy to provide you with risk-free registration.

In special circumstances, the cancellation terms have been adjusted to provide you with greater flexibility. Any revised cancellation terms will be posted on the registration page of the website. Alternatively, please contact [email protected] for details.

All cancellations must be submitted in writing and sent to [email protected].

Date Cancellation Received Cancellation Fee
60+ days prior to conference start date Full Credit Memo* OR Full refund
Between 11-60 days prior to conference start date

Full Credit Memo*

OR

A refund of fees paid less the applicable cancellation fee as outlined below:

$350 plus applicable taxes for a 2-day conference
$200 plus applicable taxes for a 1-day conference
$50 plus applicable taxes for product extensions
(inclusive of workshops, networking functions, masterclasses, etc.)

0-10 days prior to conference start date No refund

*Full Credit Memo – Fees will be held on account for 12 months from issue date. This credit is fully transferable to anyone within your organization and may be used towards any C5 Group (American Conference Institute, The Canadian Institute, C5 Communications) conference or product offering.

If you cancel a registration that included a complimentary or discounted product, the full cost of the complimentary or discounted product will be deducted from any eligible refund or credit memo (in addition to any cancellation fee assessed).

No credits or refunds will be given on the purchase of virtual event, on-demand products and recordings after access has been granted.

No liability is assumed by American Conference Institute for changes in program date, content, speakers or venue. American Conference Institute reserves the right to cancel any conference it deems necessary and will, in such event, make a full refund of any registration fee, but will not be responsible for airfare, hotel or other costs incurred by registrants.


Delegate Substitutions
If you wish to send a substitute participant in your place, you must notify us by email at least 10 days prior to the conference. Delegates may not “share” a pass between multiple attendees without prior authorization.


Special Discounts
We offer special pricing and financial scholarships for government employees, judges, law students, non-profit entities and others. ACI also offers scholarships or discounted rates for qualified attorneys who demonstrate a financial need. For more information, contact customer service.


Eligibility
ACI reserves the right to prohibit attendance at any virtual or in-person conference, meeting or webinar, for health and safety, space capacity, past or present conduct or other reasons deemed necessary for the successful execution of our business goals.


Health and Safety
The health and safety of our attendees is our number one priority. We closely monitor all local and international alerts regarding public health and proceed according to the local and national health guidelines respective to the location of our events. Attendance at our events remains an individual decision with any considerations to be assessed by the attendee and/or their organization. By agreeing to be a registered attendee of our conferences, you freely waive, release from liability, assume all risks, and covenant not to sue C5 Group of Companies, its members, employees, board members, or volunteers for any expense, loss, damage, personal illness/injury, including loss of life, disability, property damage, or property theft or actions of any kind that they may hereafter suffer or sustain before, during, or after the event. For any concerns and inquiries, please contact our Customer Service.

American Conference Institute has resumed holding its in person conferences where permitted as part of businesses resuming their activities following Covid-19 restrictions in the location of the planned event.

Our conferences will be structured and social distancing and other health and safety practices will be implemented in accordance with guidelines issued by the relevant health, safety and regulatory authorities where the conference is held. Decisions regarding the foregoing are made on the basis of our concern for the health and safety of our customers and employees.


COVID-19 WARNING
We have taken enhanced health and safety measures for all of our customers and employees. It is imperative that all registrants for our conferences follow all instructions when attending the conference.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. It is extremely dangerous to senior citizens and to any person that has underlying chronic health problems. If you are uncertain as to your health you should not register for the conference until you have consulted a medical advisor about the risks that you may be exposed to.

By registering for this conference, you confirm that (a) you are fully aware the risks and hazards with respect to COVID-19 inherent in your attendance and participation at the conference; (b) you freely and voluntarily agree to assume all risks that may result from contracting COVID-19, including the risk of death, bodily injury or property damage, regardless of severity, that you may sustain as a result of your attendance at the conference; and (c) you agree to release American Conference Institute, Inc. (ACI) and its affiliates (or any of their respective customers, employees, board members, directors, agents or volunteers) (collectively “Releasees“) from all damages or claims (“Claims“) of any kind that you might suffer if you contract COVID-19, and will not hold any Releasees liable for any such Claims.


Link to COVID-19 Symptoms
https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html

You assure us that at the time that you first attend the conference and for the 14 days prior:

  1. You are not experiencing COVID-19 symptoms and
  2. You have not travelled in an area under a travel health advisory and
  3. You have not provided care or had close contact with any person with or reasonably suspected of having COVID-19, or with any person who travelled to an area under a travel health advisory and
  4. You have not been advised by any health authority, government agency or regulation to self-isolate due to possible exposure to COVID-19.

Your Personal Data
By registering for our events, you agree to receiving email communication from American Conference Institute and affiliated companies: C5 Group of Companies (consisting of CI, and C5), and in accordance with regional legislation, about virtual and onsite conferences, informative webinars, exclusive networking opportunities, valuable content and special offers. You will have the ability to withdraw this consent at any time by selecting the unsubscribe option on the messages you receive or contacting us at [email protected].

In addition, by registering for our events, you also agree that American Conference Institute may disclose your personal contact information to affiliates and selected sponsors and partners. If you do not wish for us to share your information, please email [email protected].

American Conference Institute is committed to protecting the privacy and confidentiality of personal information entrusted to us. For more information, please see our Privacy Policy.


ACI’s Code of Conduct
The American Conference Institute (ACI) community is made up of a network of people with a common agenda, cause, and interests, who collaborate by sharing ideas, information, and resources. It is of utmost importance to ACI that each and every person attending one of our conferences and events has a positive and rewarding experience and to that end, we invite all sponsors, volunteers, speakers, attendees, service providers, and others (“Participants”) to help us realize a safe, respectful, and positive experience for everyone. When you participate in an event hosted by ACI you are contributing to the overall experience, which makes us all accountable to each other.

American Conference Institute established this Code of Conduct to provide guidelines to Participants and to ensure that all understand what behavior is expected, and what behavior will not be tolerated at an ACI event.

ACI expects all Participants to abide by this Code of Conduct at all events. This includes conference-related social events at off-site locations, and in related online communities and social media.

ACI is dedicated to providing a harassment-free and inclusive event experience for everyone regardless of gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, or other protected category. Participants asked to stop any harassing behavior are expected to comply immediately.


Expected Behavior
American Conference Institute (ACI) expects that all attendees will:

  1. Be considerate and respectful to all attendees.
  2. Refrain from demeaning, discriminatory, or harassing behavior, materials, and speech.
  3. Speak up if they observe anything at an event that conflicts with this Code of Conduct. If you are being harassed or feel uncomfortable, notice that someone else is being harassed, or have any other concerns, please contact a member of ACI event staff immediately.

Unacceptable Behavior
Unacceptable behavior from any community member will not be tolerated. Unacceptable behavior includes, but is not limited to:

  1. Intimidating, harassing, abusive, discriminatory, derogatory, or demeaning speech, materials, or conduct by any Participants of the event and related event activities. Many event venues are shared with members of the public; please be respectful to all patrons of these locations.
  2. Violence, threats of violence, or violent language directed against another person.
  3. Sexist, racist, homophobic, transphobic, or otherwise discriminatory comments and language.
  4. Personal insults, particularly those related to gender, gender identity and expression, sexual orientation, physical appearance, body size, race, age, religion, or disability.
  5. Inappropriate photography or recording.
  6. Taking of photos within the event environment for use on social media or elsewhere, without the prior permission of the individuals or owners of the content therein.
  7. Any boisterous, lewd, or offensive behavior or language, including but not limited to using sexually explicit or offensive language, materials or conduct, or any language, behavior, or content that contains profanity, obscene gestures, or racial, religious, or ethnic slurs.
  8. Failure to obey any rules or regulations of the event venue.

Consequences of Unacceptable Behavior
Unacceptable behavior will not be tolerated. Anyone asked to stop unacceptable behavior is expected to comply immediately. If a Participant engages in unacceptable behavior, ACI may take any action it deems appropriate, including warning or expelling the offender from the event with no refund. For more egregious behavior, ACI may, in its reasonable discretion, temporarily ban or permanently expel a Participant from the ACI community.


What to do if you witness or are subjected to unacceptable behavior
If you are subjected to unacceptable behavior, notice that someone else is being subjected to unacceptable behavior, or have any other concerns, please notify ACI event staff or contact the ACI Associate Director of Customer Experience as soon as possible. ACI event staff will be available to assist those experiencing unacceptable behavior to feel safe for the duration of the event. All reports will remain completely confidential.


Promotional Photos and Videos
Participation at and registration (attendee, guest and exhibitor) for the conference gives consent to the use and distribution of the participants’ image or voice in any pictures, video or audio recordings, or electronic reproductions taken during ACI events for conference coverage and future promotional purposes. ACI is able to use your likeness without remuneration.


Questions
If you have any questions about ACI’s registration policies or procedures, please contact us at 1-888-224-2480 or [email protected].