Terms & Services
Payment and Discount Policy
Payment is due upon registration. We accept most major credit cards and bank transfers. If you require cheque payment, please contact customer service for details. Advanced/Early bookings made without payment will be reassessed at the next tier rate once the rate has expired. To ensure admittance, full payment must be received prior to the event.
All discounts, including group and special discounts, apply to Conference Fee only and do not apply to workshops or other add-ons. No two discounts or offers can be combined. All conference fees must be paid in full at the time of the order in order for any discount to be applied. Group discounts are available only to individuals employed by the same organization and must be registered at the same time.
Health and Safety
The health and safety of our attendees is our number one priority. We closely monitor all local and international alerts regarding public health and proceed according to the local and national health guidelines respective to the location of our events. Attendance at our events remains an individual decision with any considerations to be assessed by the attendee and/or their organization. By agreeing to be a registered attendee of our conferences, you freely waive, release from liability, assume all risks, and covenant not to sue C5 Group of Companies, its members, employees, board members, or volunteers for any expense, loss, damage, personal illness/injury, including loss of life, disability, property damage, or property theft or actions of any kind that they may hereafter suffer or sustain before, during, or after the event. For any concerns and inquiries, please contact our Customer Service.
Delegate Substitutions and Cancellations
You must notify us by email at least 48 hrs in advance of the conference if you wish to send a substitute participant. If you are unable to find a substitute, please notify us in writing no later than 10 days prior to the conference date and a credit voucher will be issued to you for the full amount paid, redeemable against any other American Conference Institute conference in the next 12 months.
Delegates may not “share” a pass between multiple attendees without prior authorization.
All cancelled conference registrations will be subject to a cancellation fee of $350 plus applicable taxes. Any product extensions (inclusive of workshops, receptions, masterclasses, etc.) will be subject to a cancellation fee of $50 plus applicable taxes.
If you prefer, you may request a refund of fees paid less the applicable cancellation fee. No credits or refunds will be given for cancellations received within 10 days of the conference start date. No liability is assumed by American Conference Institute for changes in program date, content, speakers or venue. American Conference Institute reserves the right to cancel any conference it deems necessary and will, in such event, make a full refund of any registration fee, but will not be responsible for airfare, hotel or other costs incurred by registrants.
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