Terms of Service
Payment and Discount Policy
Payment is due upon registration. We accept most major credit cards and bank transfers. If you require cheque payment, please contact customer service for details. Advanced/Early bookings made without payment will be reassessed at the next tier rate once the rate has expired. To ensure admittance, full payment must be received prior to the event.
All discounts, including group and special discounts, apply to Conference Fee only and do not apply to workshops or other add-ons. No two discounts or offers can be combined. All conference fees must be paid in full at the time of the order in order for any discount to be applied. Group discounts are available only to individuals employed by the same organization and must be registered at the same time.
Health and Safety
The health and safety of our attendees is our number one priority. We closely monitor all local and international alerts regarding public health and proceed according to the local and national health guidelines respective to the location of our events. Attendance at our events remains an individual decision with any considerations to be assessed by the attendee and/or their organization. By agreeing to be a registered attendee of our conferences, you freely waive, release from liability, assume all risks, and covenant not to sue C5 Group of Companies, its members, employees, board members, or volunteers for any expense, loss, damage, personal illness/injury, including loss of life, disability, property damage, or property theft or actions of any kind that they may hereafter suffer or sustain before, during, or after the event. For any concerns and inquiries, please contact our Customer Service.
American Conference Institute has resumed holding its in person conferences where permitted as part of businesses resuming their activities following Covid-19 restrictions in the location of the planned event.
Our conferences will be structured and social distancing and other health and safety practices will be implemented in accordance with guidelines issued by the relevant health, safety and regulatory authorities where the conference is held. Decisions regarding the foregoing are made on the basis of our concern for the health and safety of our customers and employees.
We have taken enhanced health and safety measures for all of our customers and employees. It is imperative that all registrants for our conferences follow all instructions when attending the conference.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. It is extremely dangerous to senior citizens and to any person that has underlying chronic health problems. If you are uncertain as to your health you should not register for the conference until you have consulted a medical advisor about the risks that you may be exposed to.
By registering for this conference, you confirm that (a) you are fully aware the risks and hazards with respect to COVID-19 inherent in your attendance and participation at the conference; (b) you freely and voluntarily agree to assume all risks that may result from contracting COVID-19, including the risk of death, bodily injury or property damage, regardless of severity, that you may sustain as a result of your attendance at the conference; and (c) you agree to release American Conference Institute, Inc. (ACI) and its affiliates (or any of their respective customers, employees, board members, directors, agents or volunteers) (collectively “Releasees“) from all damages or claims (“Claims“) of any kind that you might suffer if you contract COVID-19, and will not hold any Releasees liable for any such Claims.
Link to COVID-19 Symptoms
You assure us that at the time that you first attend the conference and for the 14 days prior:
- You are not experiencing COVID-19 symptoms and
- You have not travelled outside of USA** or in an area under a travel health advisory and
- You have not provided care or had close contact with any person with or reasonably suspected of having COVID-19, or with any person who travelled outside of USA** or to an area under a travel health advisory and
- You have not been advised by any health authority, government agency or regulation to self-isolate due to possible exposure to COVID-19.
**We continue to follow government recommendations and monitor border closure and travel restrictions/advisories. Please stay tuned for an update to the above policies as it impacts non-U.S. attendance.
Delegate Substitutions and Cancellations
If you wish to send a substitute participant in your place, you must notify us by email at least 10 days prior to the conference. If you are unable to find a substitute, please notify us in writing at least 10 days prior to the conference date and a credit voucher will be issued to you for the full amount paid, redeemable against any other American Conference Institute conference in the next 12 months. Delegates may not “share” a pass between multiple attendees without prior authorization.
If you prefer, you may request, at least 10 days prior to the conference, a refund of fees paid less the applicable cancellation fee. All cancelled two (or more) day conference registrations will be subject to a cancellation fee of $350 plus applicable taxes. All cancelled one day conference registrations will be subject to a cancellation fee of $200 plus applicable taxes. Any product extensions (inclusive of workshops, networking functions, masterclasses, etc.) will be subject to a cancellation fee of $50 plus applicable taxes.
If you cancel a registration that included a complimentary or discounted product, the full cost of the complimentary or discounted product will be deducted from any eligible refund or credit memo (in addition to any cancellation fee assessed).
No credits or refunds will be given on the purchase of virtual event, on-demand products and recordings after access has been granted.
No liability is assumed by American Conference Institute for changes in program date, content, speakers or venue. American Conference Institute reserves the right to cancel any conference it deems necessary and will, in such event, make a full refund of any registration fee, but will not be responsible for airfare, hotel or other costs incurred by registrants.
Your Personal Data
By registering for our events, you agree to receiving email communication from American Conference Institute and affiliated companies: C5 Group of Companies (consisting of CI, and C5), and in accordance with regional legislation, about virtual and onsite conferences, informative webinars, exclusive networking opportunities, valuable content and special offers. You will have the ability to withdraw this consent at any time by selecting the unsubscribe option on the messages you receive or contacting us at [email protected].
In addition, by registering for our events, you also agree that American Conference Institute may disclose your personal contact information to affiliates and selected sponsors and partners. If you do not wish for us to share your information, please [email protected].